Everyone who shops on Hominter receives the following guarantees:
You will get a full refund if your order does not arrive within the delivery time promised by Hominter.
If your product is significantly different from the product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the product.
If the product you have received do not match those that you have ordered, Hominter will exchange your products with the correct items you want to order.
If you receive defective product, we will exchange the new products for you immediately. Our customer service team will work closely with you and we try our best to streamline the process to avoid any more hassles on you.
If the product have been damaged in shipping, or are missing, Hominter will replace the damaged product or refund the price of the damaged product.
Hominter offers a refund for returns within 30 days of delivery date to the same credit card that was used to make the purchase. The customer will need to cover/handle return shipping cost and 30% restocking fee will be issued from your account.
You must follow these instructions exactly, failure to do so will prevent the processing of your return.