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Returns are accepted within 30 days of receipt of products. Any items that have been painted, stained, glued or in any way worked upon will not be accepted for return or refund.
* Items sold in full box quantities must be returned by the box.
* We do not take any returns on sample orders.
To start a return, please go through the Return Page, and fill up the contact form with your order number. We'll send you instructions on how and where to send your package. Items sent back to us without a return authorization or with one that is older than 30 days will not be accepted.
If any item arrives broken, please Contact Us as soon as possible and retain the defective item(s). We will refund your price of the broken items or exchange the broken with new items for you immediately. We may ask for pictures.
You must inspect the goods upon receipt, so we have enough time to correct any problem. Claims of defective material will not be accepted after 30 days
We do not accept claims for labor caused by the installation of defective or wrong tiles. You must inspect your tiles before the installation. Use constitutes acceptance.
You can return the item for damages or issues in new condition without shipping charge. A maximum restocking fee of up to 10% may be charged but can be waived if purchasing substitute products of equal or greater value. Original shipping charges will not be refunded.
We do not accept returns products with missing parts, and or broken pieces, setting materials such as Grout, Caulk, and Mortar, or items marked as final sales.
All sample orders, including swatches and single whole sheets, are considered final sales and non-refundable.
After receiving your return and reviewed by our Quality Assurance department. If the products are in good and resalable condition, it may take an additional 3-5 business days to process your return and issue your refund. A maximum restocking fee of up to 10% may be charged, but can be waived if purchasing substitute products of equal or greater value.
