Shipping Policy

Hominter ships its products to any address customers globally. Most products ordered are shipped from our warehouse by DHL, UPS or Fedex express. It usually takes 5-7 days to deliver, remote areas may take longer time and delivery time do not include processing time.

We do combine shipping for multiple products purchased during the same checkout going to the same address. We will always make every attempt possible to deliver the products ordered from Hominter.com on time. We bears no responsibility for delays as a result of: weather storms, employee strikes or any other complication caused on behalf of our affiliated shipping carriers.

All products sold by Hominter.com will be ship to your shipping address you provided by DHL, UPS or Fedex express, you don't need pick up the parcel, just you are waiting freely for the parcel to reach appointed address, it will take 5-7 business days for delivering and 7-10 days for producing if them is not in stock, and the air way bill number will be informed to you for tracking. We do not guarantee delivery time on all international shipments due to different in customers clearing times in individual countries, which may affect how quickly you products is inspected. Please note that buyers are responsible for all additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customer duties.

All freight orders will be shipped to curb side delivery only, any modification to the shipment such as liftgate or inside delivery will result in extra charges and must be paid upfront prior to delivery.

Our products are shipped out every day, from Monday to Saturday, except holidays. Most orders placed on weekdays will be shipped in the same day, while orders placed on weekends will be shipped the following Monday. You will receive an e-mail confirmation with your tracking number. Twenty-four hours after you receive your tracking number, you will be able to track your order online. Hominter tracks all shipments from factories to your appointed final delivery address. Our supply chain specialists monitor your shipment through all stages of shipping and are available to assist you with any inquires while your order is in transit.

Shipping Cost

There are multiple items charged by 3rd party logistics companies, government agency (customs bonds, duties and fees), Hominter combines these into one simple shipping cost and displays it in the order page. When comparing the shipping cost charges by your other vendors, you only need to compare the total shipping cost; of course, comparing the total delivery cost including the product cost is the simple way to know how much you have saved by buying direct from Hominter.com. For Australia, Canada, Denmark, Finland, France, Germany, Greece, Romania, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom, United States, the products you ordered from Hominter.com are Free Shipping.

Tax and Duty

In some countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes, the rules are different in every country. Normally, Hominter shipping service partners including FedEx, UPS, TNT and DHL will pay the corresponding tax for the buyer in advance and post you a tax bill later than the date of the product receipt. Please follow the shipping company's instructions to pay back the tax.

Shipment Packaging

We use small corrugated boxes for samples with styrofoam inside to protect it. We use customized corrugated boxes for full size orders. And we customized foam boards for each inner side of corrugated boxes to protect the tiles. We take full responsibility for broken items caused by our packaging.

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providing free shipping via fedex, dhl, ups express